Privacy Policy

Bansidhar Cloth (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy describes how we collect, use, store, protect, and disclose your information when you visit our website, interact with our services, or make a purchase from us.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you interact with us or make a purchase, we may collect personal details such as:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login details (if you create an account)

  • Payment information (processed securely through third-party payment gateways)

B. Non-Personal Information

We automatically collect certain data when you browse our website, including:

  • IP address

  • Browser type

  • Device information

  • Time and date of visit

  • Pages viewed

  • Referring websites

  • Cookies and tracking data

This helps us improve our website performance and user experience.

C. Transaction & Order Data

We collect details related to your orders and preferences, such as:

  • Items purchased

  • Order history

  • Wishlist or saved products

D. Communication Data

If you contact us through email, phone, social media, or chat, we may maintain records of our conversations to enhance our customer service.

2. How We Use Your Information

We use your information to provide a smooth, personalized shopping experience and to operate our business effectively. Key uses include:

  • Processing orders and delivering products

  • Communicating order updates, promotions, or service announcements

  • Improving our website, products, and customer experience

  • Personalizing recommendations and marketing offers

  • Responding to inquiries or customer support requests

  • Preventing fraud, unauthorized transactions, or misuse of our services

  • Maintaining internal records for accounting and compliance

We may also use aggregated or anonymized data for analytics and marketing purposes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable essential site functions

  • Remember your preferences

  • Analyze site traffic

  • Provide personalized product suggestions

  • Support targeted advertising

You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of some site features.

4. Sharing and Disclosure of Information

We do not sell your personal information. However, we may share information with trusted third-party service providers for specific purposes, such as:

  • Shipping and delivery partners

  • Payment processors (to securely process payments)

  • Website hosting, analytics, and marketing tools

  • Customer service platforms

These partners are obligated to protect your data and use it only for the services they provide.

We may also disclose information:

  • To comply with legal obligations

  • To protect our rights, property, or safety

  • To prevent fraud or misuse of our services

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure payment gateways

  • Encrypted data transmission (SSL)

  • Restricted access to sensitive data

  • Regular monitoring and security updates

Despite our efforts, no online system can guarantee 100% security, but we continuously work to protect your information.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes described in this policy

  • Complete your transactions

  • Comply with legal obligations

  • Resolve disputes

  • Maintain business records

You may request deletion or correction of your data at any time.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Accessing the information we hold about you

  • Requesting correction or updates

  • Requesting deletion (“right to be forgotten”)

  • Withdrawing consent for marketing communications

  • Requesting a copy of your data

  • Restricting certain processing activities

To exercise these rights, contact us using the information provided below.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with information, please contact us immediately.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

10. Updates to This Policy

We may update or revise this Privacy Policy to reflect changes in our practices, technology, or legal requirements. All updates will be posted on this page with a revised “Last Updated” date.